FAQ

Where are you based?

All of our knitwear is designed and knitted on the island of Inis Meáin, Aran Islands, Co. Galway, Ireland where we are based.

Do you have a retail store?

No, but our products are stocked in specialty stores and prestige retailers worldwide which are listed on the stockists section of our website. We also have a factory shop on the island where we welcome any visitors to Inis Meáin

Do you wholesale goods?

Can I contact you over the phone?

Yes, please call us on +353 99 73009 any time between 10am-5pm

What email address should I use to contact you?

What is your postal address?

Our postal address is Inis Meáin Knitting Company, Inis Meáin, Aran Islands, Co. Galway, Ireland

How long does delivery take?

Dispatch is of course dependent on payment and stock availability. The items we sell as part of our Classic Collection are generally well stocked. However occasionally items are only available as a back order. We will contact you directly with an estimated delivery date if this is the case. Our standard delivery times to Europe is up to 10 days. For orders to the rest of the world please allow an additional week.

How much is delivery?

Orders delivered in Ireland are charged €10, European Union deliveries are charged €15. Deliveries to USA / Canada and the rest of the World are charged €20.

Can I track my item?

Yes, all deliveries are trackable. You will receive details along with a confirmation of dispatch email once your product has been dispatched.

How do I know if my item has been dispatched?

You will receive a dispatch confirmation via email, sent to the email address on your order.

Can someone else sign for my delivery?

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details, contact us immediately and we can try to amend them. If the order has already left our office, then the delivery address cannot be changed. All orders will be delivered by courier so it is important that there will be someone at the address to receive the goods and sign for them.

Can I change the delivery address?

If the order has already left our office, then the delivery address cannot be changed.

Do you deliver to my country?

We deliver to most countries worldwide, and the delivery charge will be calculated at the checkout when you finish your order. Delivery times vary depending on location.

Do I have to pay Customs & import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Any parcels that are refused due to customs charges, the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees.

Is it safe to order online?

Yes, we use a third party payment processor to handle Credit/Debit Card information securely. None of your Credit/Debit card information is stored anywhere on this site. Security checks are also made on all payments, to ensure the authenticity of each card payment.

Which credit cards do you accept?

We currently accept Visa, Mastercard and PayPal for payments online.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Do you have more sizes available?

Only sizes shown on the website are available.

Do you restock items?

Due to the limited nature of some of the products we stock we can often sell out very quickly. We do sometimes re-stock classic or popular items, and if you would like to ask about a product, size or colour that is not shown, please email, or call us on +353 99 73009 and we will be happy to help.

I'm new, how do I order?

At Inis Meáin we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us. This is a very simple process and will ensure you can quickly and safely make orders. Once you have created your account, browse our products, select your size, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

How do I know if my order was successful?

If your order is successful you will receive an automated email to confirm your order has been received, and is being processed. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.

Can I change/cancel my order?

If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.

What is your returns policy?

We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us in its original packaging and we will organise a refund (excluding delivery charges). You must inform us of your intention to return the product by e-mail to [email protected] within 7 days of making your order and must return the product to us within 28 days of delivery. This information relates only to returns on goods purchased through the Inis Meáin Knitting Company website, not at any other retail stores.

Who pays for return postage?

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us. If you are returning an item for an exchange we will cover costs for sending the replacement item to you.

Why have you not refunded the delivery charge?

Unfortunately we cannot return the original Postage & Packaging charges paid by you if you require a refund, so all refunds are net of the delivery charge.