Apparel Care

Shipping

All orders are shipped via UPS. A tracking number will be emailed to you once your order has left our factory. Although we will do everything we can to deliver as fast as possible, please allow a ten day shipping period due to our remote location on an offshore island.

Orders to the EU
As we are based in the EU, our EU Euro prices include all relevant taxes. No additional customs charges will apply.

Orders to the US
Our Dollar prices include all landing tax and duty fees for orders to US addresses, therefore no additional customs charges should apply from the US government or couriers.

Orders to the UK
Following Brexit, VAT is no longer added to our prices for UK customers. However, shipments to the UK are now subject to UK VAT charges and import duties. Once your shipment arrives in the UK, the carrier will send you an email specifying the amount due prior to final delivery. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges. Any parcels that are refused due to customs charges, the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees. Please note that these additional taxes and duties charged by the UK government could be up to 35% of the value of the purchase.

Orders to all other countries outside of the EU, US and UK
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Any parcels that are refused due to customs charges, the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees. Please note, that these additional charges for some recipient countries, could be up to 35% of the value of the purchase.

Returns

Our Online Shop Returns Policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.  Once returned you will be entitled to receive a refund, which will not include the cost of the original shipping.

Please note - The above information relates only to returns on goods purchased through the inismeain.ie website, not at any physical retail stores.

Please see inismeain.ie/returns for more info.